Shipping Policy

RETURNS POLICY

This item is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement.

SHIPPING RATE:
1 unit - less $5
2 units - less $10 ($5 per unit)
3 units - less $15 ($5 per unit)
4 units - less $20 ($5 per unit)
Maximum discount - NONE

SHIPPING

Ships Frozen – Carefully packed in dry ice. To ensure that our product arrives in pristine condition, we ship Monday through Friday using UPS but our frozen shipments can’t be in transit over the weekend so we are not able to deliver your package on a Sunday, Monday or a UPS holiday.

At this time we ship to select regions in the contiguous states. We are unable to ship to Hawaii, Alaska, US Territories, or APO/FPO Addresses.

HOW DO WE DO IT?

We pack our frozen products in a cooler within a shipping box with enough dry ice to keep the contents frozen well into the evening of the delivery date. It is best to open the package immediately upon arrival and to put the product in the freezer. Use gloves when handling dry ice. Fun Fact: the temperature inside that box is about negative 110 degrees F which is colder than your freezer by 100 degrees. This means it can burn the skin by merely touching it, so please follow the handling instructions that are included in the shipment.

If you are away when the delivery is completed, please pay special attention to your email for confirmation that the order has arrived, and arrange for it to be taken inside and placed in a fridge or freezer as soon as possible.

NO SIGNATURE REQUIRED

UPS is authorized to leave all packages at the destination without signature which will insure that your product will not melt due to multiple delivery attempts.

TRACKING

When the shipping label is created you will receive an email with your tracking number.

FINE PRINT

Butterballfarmsdirect.com cannot be responsible for damage or loss of gifts due to unavailable recipient or incorrect address information, or theft. We are not able to change the address or cancel an order once the order has been processed. Please ensure you or your recipient will be in town on the arrival day. We are not liable for lost or melted products if customers changes the pickup location to a UPS access point, UPS Store or any other delivery address during the shipping process.

Have an issue with your delivery? Let us know by submitting your request here and a member of our team will help get that issue resolved ASAP.

Please note that our warehouse packs everything as tightly as possible to ensure the item remains frozen/refrigerated during transit and the dry ice surrounds the item. As dry ice dissipates it will create pockets of space in the package and products can shift around.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Premium, Specialty, Quality Butter Drives Exceptional Experiences